The CII Customer Obsession Awards, Niva Bupa (formerly known as Max Bupa) was recognized for Active Customer Engagement.Our chatbot CIA is available for assistance on whatsapp as well.Īwards and Accolades : Niva Bupa Health Insurance (formerly known as Max Bupa Health Insurance) has received numerous awards and accolades for constant innovation and service excellence, such as: Our chatbot ‘CIA’, on the other hand, has assisted 73,000+ customers in the last three months, at a time when the COVD-19 pandemic has placed enormous strain on our healthcare system, helping solve queries by providing assistance and end-to-end solutions to Niva Bupa (formerly known as Max Bupa) customers. The Niva Bupa Health App (formerly known as Max Bupa Health App) enables policyholders to book OPD appointments with doctor or a pathology lab for running diagnostic tests, it enables them to take e-consultations and get medicines delivered at home while also providing easy access to their health insurance plans on-the-go. Leveraging Technology for Delivering Service Excellence : We strive to optimize customer satisfaction by leveraging technology and offer services such as our multi-functional Niva Bupa Health App’, which has been designed to help our customers manage their health along with their insurance policy, and Niva Bupa’s chatbot ‘CIA’. We offer customer-centric, digitally-enabled, health insurance products and services to our customers, such as preauthorization of cashless claims within 30 minutes, direct claim settlement, and access to ‘Point of Care’ desks at leading hospital chains across the country. Customer-First Approach : For us, customer satisfaction is of paramount importance, and our mission is to empower our customers with knowledge, guide them with expertise, and provide them with a gamut of services that instils confidence and puts control back in their hands- just the way they want every moment of their life to be.
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January 2023
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